• +2022602407
  • support@bilacode.com

Refund Policy

Refund Policy

Thank you for shopping with us. We want to ensure your satisfaction with any product or service you purchase from our website. This refund policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

- You have purchased a product or service directly from our website.

- You have a valid proof of purchase, such as an order confirmation or receipt.

- You submit a refund request within the specified time period.

2. Time Period for Refund Requests

Refund requests must be submitted within [7] days of the purchase date. After this period, we reserve the right to deny any refund requests.

3. Products or Services Not Eligible for Refund

The following products or services are not eligible for a refund:

- Downloadable digital products, such as software, e-books, or music, once the download or access link has been provided.

- Services that have been fully rendered or completed.

4. Refund Process

To request a refund, please contact our customer support team through the designated channels provided on our website. You will need to provide the following information:

- Your name and contact details.

- Order number or proof of purchase.

- Reason for the refund request.

Our customer support team will review your request and may require additional information or clarification. Once your refund request is approved, we will process the refund within [7] business days. The refund will be issued using the original payment method used for the purchase unless otherwise agreed upon.

5. Refund Decisions

We reserve the right to approve or deny refund requests based on our sole discretion. We may deny a refund if:

- The refund request does not meet the eligibility criteria outlined in this policy.

- The product or service has been used, consumed, or damaged after purchase.

- The refund request is fraudulent or violates our terms and conditions.

6. Refund Amount

The refund amount will be determined based on the purchase price, minus any applicable fees or charges. Shipping or handling fees are non-refundable unless the return is due to an error on our part.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team through the designated channels provided on our website.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

Last updated: [1/10/2023]